Do you enjoy putting new processes in place, with the aim to improve operations? Managing a team?Giving ideas? – and being listened to?
Our client based in the heart of Bracknell are looking for a new “Customer Process Manager”to manage the support team.
This company are recognised for looking after their staff, with a recent award given to them for “Investors in People”
As a Customer Process Manager you will be managing the day to day operation of the admin support team. This team are responsible for supporting the engineering team in every way to ensure a smooth running!
You will be managing the client communication process, developing the customer process including quotations, call logging, scheduled works and the distribution of reports and invoices.
Other duties will include managing the admin team, staff training, designing and implementing work processes to support operations of engineering team, managing contract administration and efficient maintenance of the databases.
A strong, confident & focussed character would suit this role.
The successful candidate will have some experience in managing a team (call centre / operations / customer service / administrative etc.), excellent customer service skills in negotiation and resolutions, and strong communication skills.
Get in touch and click apply now !
Amaryllis Search and Selection is a complete service recruitment consultancy – specialists the financial and commercial arena. Successful applicants will be contacted within 5 working days. If you have not heard from us after this time please assume you have been unsuccessful. We wish you the best of luck in your career search.